Terms and conditions

GENERAL TERMS AND CONDITIONS OF LUCILEX MANAGEMENT BV

1.General

The following terms and conditions shall apply to all offers and all agreements entered into between the Customer and LUCILEX MANAGEMENT BV. For the purposes of these Terms and Conditions, the Customer may be either a company or a private individual.

2.Prices

All prices indicated shall be denominated in euros and shall include VAT at the rate of 21%. Once the Customer has agreed to the Terms and Conditions and has completed an order, the Customer shall receive confirmation of the order by e-mail within 24 hours. LUCILEX MANAGEMENT BV shall be entitled to adjust its prices. Any adjustment to prices shall apply with effect from the time they are published on the company’s website and shall not, of course, apply to orders that have already been submitted.

3.Payment

After submitting an order, the Customer will receive immediate confirmation by e-mail. The e-mail will state the total cost of the order (including postage and packing). Payment may be effected by one of the following methods: Ideal: Immediate payment on-line using telebanking (via Ideal), subject to the agreement of the payment intermediary. Paypal: Immediate payment on-line using telebanking (via Paypal), subject to the agreement of the payment intermediary. Credit cards: Immediate on-line payment using Mastercard or Visa, subject to the agreement of the payment intermediary.

4.Delivery costs

Delivery costs shall be charged as follows: See shipping coast on the website

5.Special offers

All special offers listed in our webshop shall apply while stock last, but may also be terminated prematurely by LUCILEX MANAGEMENT BV. LUCILEX MANAGEMENT BV cannot be held to its offers in the event that the Customer could reasonably have been expected to understand that the offer was clearly a mistake or a typing error.

6.Delivery

All items, if not in stock, shall be produced within maximum 14 business days after receipt of payment and then forwarded to the Customer. Items in stock are shipped next business day. The Customer shall be informed by e-mail in the event that, due to unforeseen circumstances, whatever may be the cause, the delivery time will exceed 14 business days. The maximum delivery time shall be 30 days following receipt of payment. In the event that the delivery time exceeds 30 days, the Customer shall enjoy the right to cancel the order, without stating a reason. No charges shall be payable for cancellation in that instance. The Customer shall be informed by e-mail in the event that items are unexpectedly unavailable. The Customer shall then be entitled to cancel the order or to order alternative items up to the same order value.

7. Warranty

The Customer shall be obliged to inspect the goods immediately upon receipt and to notify any faults immediately in writing. All items shall be subject to a money-back guarantee in the event that goods are faulty. Any claims under the money-back guarantee must always be submitted within a reasonable time after discovery of the faults (up to a maximum of 5 working days of receipt of the item), after which period the Customer shall be offered the choice between receiving a replacement item or repayment of the cost of the order. Any postage costs shall be borne in full by LUCILEX MANAGEMENT BV

8. Right of withdrawal

When delivering products:

a) When purchasing products, the consumer has the option to terminate the agreement without giving reasons within 14 days. This reflection period commences on the day after receipt of the product by the consumer or a representative previously designated by the consumer and possible by the entrepreneur.

b) During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging, in accordance with the inadequate instructions and instructions provided by the entrepreneur.

c) If the consumer wishes to exercise his right of withdrawal, he is obliged to inform the entrepreneur within 14 days of receipt of the product. It is possible to do this for the consumer using the model form. After the consumer has exercised his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods are returned on time, for example by means of proof of shipment.

d) If the customer does not wish to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.

9.Liability

LUCILEX MANAGEMENT BV shall not be liable for any direct or indirect losses incurred following delivery, whatever may be the cause of such losses and irrespective of whether the loss or damage is caused to the Customer, the belongings of the Customer, third parties or the belongings of third parties. In particular, LUCILEX MANAGEMENT BV shall never be held liable for loss of or damage to items received, but will pursue reasonable solutions. Any goods and/or services offered by LUCILEX MANAGEMENT BV shall be displayed and described clearly and faithfully and as completely as can reasonably be required.

10.Privacy and Security

All personal data shall be stored at the premises of LUCILEX MANAGEMENT BV and shall solely be used for the purpose of processing the order.

Personal data shall never be made available to third parties, unless necessary for the processing of payment transactions or for the delivery of an order.

SSL technology shall be used for the sending of personal and confidential data from and to our web-server. SSL stands for Secure Socket Layer. This is a form of security technology that allows data to be transmitted securely via the internet. The information that is sent by SSL is sent in encrypted form from the client to the web-server, with the result that it is almost impossible for the information to be read by unauthorised persons. When using SSL, you can also be certain that you are in fact communicating with the domain that is stated in the address bar. LUCILEX MANAGEMENT BV makes use of Mollie API as its Payment Service Provider. This is an independent central payment provider that implements all payment transactions. The only data that LUCILEX MANAGEMENT BV shall make available to the Payment Service Provider shall be those that are absolutely necessary for the payment transaction to be carried out. The address and e-mail data shall only be sent to the Payment Service Provider in case of payments that involve irregularities.

11.Complaints

Should you have any complaints, you may contact us via e-mail (for details, see under section 14. Contact). LUCILEX MANAGEMENT BV shall provide a response to complaints within 5 working days and shall process the complaint within 30 days. The Customer shall be informed in the event that this proves impossible due to unforeseen circumstances.

12.Disputes

In the event that the Customer is unexpectedly dissatisfied with a product or service, LUCILEX MANAGEMENT BV shall always endeavour to achieve a solution. In the event that a dispute continues to exist between LUCILEX MANAGEMENT BV and the Customer, either of the parties may submit the dispute to the competent court in Rotterdam. On all deliveries the Dutch right applies.

13.Copyright

14.Contact

The registered office of LUCILEX MANAGEMENT BV is located at Einsteinweg 7, 3208 KK Spijkenisse, the Netherlands. LUCILEX MANAGEMENT BV . is registered with the Chamber of Commerce in Rotterdam under file number 24178745 VAT registration number: NL0094.70.426.B010 Bank details: RABO Bank Account number 16.13.64.411 IBAN number NL32 RABO 0161 3644 11 BIC Code RABONL2U